Shaping the future of EX for the world.
Right now, organizations are peeking over each other’s fences, trying to figure out how to compete on culture. But there isn’t a template to copy.
Each workplace culture is unique, and no two organizations can describe their culture the same way for this reason.
If you’ve experienced great workplace culture, you’ll know how it made you feel but may not be able to explain it. It’s like retelling a story without the lived context – “you had to be there.”
That’s because culture is observed in the thoughts, feelings, and relationships of employees. It is the nebulous sum of every experience your employees have had; intangible but very, very real.
Organizations shape their culture by default or by design. Smart organisations are investing into employee experiences just as they have been investing in customer experiences for years.
The employee-relationship is far more nuanced than the customer-relationship. Which is why we’ve pooled our combined experience into the EX Manifesto. To clarify what EX is and why it matters to organisations and employees.