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In 2022, 34 influential employee experience (EX) ideators, practitioners, and future-thinkers worked together to define EX for modern businesses. The outcome of this work is the EX Manifesto; the definitions, the values, and the principles of EX and EX Design.
co-sign the manifestoThe EX Manifesto
Employee Experience (EX) defines the moments that, together, shape workplace culture. While workplace culture itself cannot be designed, the experiences that shape workplace culture can.
Investing in EX elevates business performance through employee wellbeing. Organizations proactively improving their EX will
outperform organizations reacting to employee pain points.
The definition of EX
Workplace Culture: The collective experience of work
Employee Experience (EX): The individual experience of work
EX Design: The mindful creation of employee experiences
EX Design defines Employee Experience
Employee Experience shapes Workplace Culture
Workplace Culture elevates organizational performance.
The values of EX
Use these values to reframe conversations and success metrics.
Work as enriching
over
Work as extractive
over
Work as extractive
Unlocking talent
over
Fighting for talent
over
Fighting for talent
Employee-first
over
Customer-first
over
Customer-first
Work contributes to wellbeing. Organizations who look past seeing humans as resources will put more into employees' lives than they take out.
When your organization becomes an environment for performance development, a small pool of top talent is no longer a problem.
Employees create customer outcomes. Delivering great employee experience directly improves customer experience.
The Seven Principles of EX Design
Use these principles to shape your design process and outcomes.
1. Find mutually beneficial outcomes for both organization and employees through the EX Design process. 2. Take a human-centred approach that encourages reciprocal trust and understanding, not traditional top-down management practices. 3. Support a continuous process of investigation, ideation, implementation and measurement. Just as culture is never ‘finished’, EX Design is never ‘done’. 4. Design with, not for, employees. Co-design puts the needs of employees at its heart because no one knows their needs better than they do. 5. Welcome tough conversations. They create value and signal that your people trust your organization. 6. Instil ownership in every leader in the organization – it’s not just up to HR. Draw on cross-functional teams and design capability. 7. Measure progress through improved performance. Measure maturity through the level of influence employees have in shaping their own EX.
Co-sign the EX Manifesto
Show your support of the EX revolution and co-sign the EX Manifesto.
Tell us what resonates for you, and/or how you are approaching EX in your organization.
Tell us what resonates for you, and/or how you are approaching EX in your organization.
Shaping the future of EX for the world.
Experts from around the world contributed virtually, or joined us in Austin, Texas and brainstormed what EX in incredible organisations looks like. The contributors represented Gen Z, EX leaders and thinkers, designers, product experts and people leaders from corporates to fully remote startups.
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About the EX ManifestoHow to use the EX Manifesto
✅ It's ok to use the EX Manifesto with your teams, groups & organizations. Share, discuss, and learn!
❌ However, it is not ok to use the EX Manifesto for commercial purposes. You cannot sell it; sell workshops that are facilitated based on it; or create a website redistributing the EX Manifesto.
❌ However, it is not ok to use the EX Manifesto for commercial purposes. You cannot sell it; sell workshops that are facilitated based on it; or create a website redistributing the EX Manifesto.